Frequently AskedQuestions

How fast do you respond to emergencies in Boise?

We guarantee a 30-minute emergency response time to all locations in Boise, Meridian, Eagle, Nampa, and surrounding areas. Our 24/7 emergency hotline (208) 330-2053 connects you directly to our dispatch team, and we have crews strategically positioned throughout the Treasure Valley for rapid response.

Do you work directly with insurance companies?

Yes, we work directly with all major insurance providers including State Farm, Allstate, Farmers, GEICO, and many others. We offer direct billing for approved claims and provide comprehensive documentation to support your insurance claim. Our team includes certified insurance specialists who can help navigate the claims process.

Are you licensed and certified for restoration work in Idaho?

Absolutely. We are fully licensed in Idaho (Ada County and Canyon County), IICRC certified, bonded, and insured. Our technicians maintain current certifications in water damage restoration, fire damage restoration, mold remediation, and applied structural drying.

What areas do you serve in the Boise metro?

We provide comprehensive restoration services throughout the greater Boise metropolitan area including Boise (all neighborhoods), Meridian, Eagle, Nampa, Caldwell, Star, Garden City, Kuna, Middleton, and Emmett. We serve both residential and commercial properties across Ada County and Canyon County.

How much does water damage restoration cost?

Water damage restoration costs vary based on the extent of damage, affected areas, and required services. Minor leaks may cost $500-2,000, while major flooding can range $3,000-15,000+. We provide free estimates and work directly with insurance to minimize out-of-pocket costs. Most insurance policies cover sudden water damage events.

How long does the restoration process take?

Restoration timelines depend on damage severity. Water extraction and initial stabilization happen within hours. Structural drying typically takes 3-5 days. Complete restoration including repairs and reconstruction can take 1-4 weeks. We provide detailed timelines during the initial assessment and keep you updated throughout the process.

What should I do immediately after water damage occurs?

Do you handle mold problems that develop after water damage?

Yes, we are certified mold remediation specialists. Mold can begin growing within 24-48 hours of water exposure. Our process includes containment, air filtration, safe removal, antimicrobial treatments, and post-remediation verification. We address both visible mold and hidden growth using advanced detection equipment.

Can you help with fire and smoke damage restoration?

Absolutely. We provide comprehensive fire and smoke damage restoration including soot removal, odor elimination, air quality testing, content cleaning, and structural repairs. Our team is trained in fire damage assessment and works with specialized equipment for smoke odor removal and air purification.