Complete transparency from emergency call to final walkthrough. Your dedicated support manager guides you through every step with real-time updates and zero stress.
You're never alone in this process. Your dedicated support manager and team are with you every step of the way.
Your personal point of contact throughout the entire restoration process. Available 24/7 for updates, questions, and support.
IICRC certified technicians with years of experience in water, fire, mold, and storm damage restoration.
Dedicated insurance claim specialists who handle all communications with your insurance company.
From emergency call to final walkthrough - here's exactly what happens and when
You call our 24/7 hotline. We gather initial information and dispatch our emergency response team to your location within 30 minutes.
You speak directly with a restoration expert, not an answering service. We understand the urgency and provide immediate reassurance and action.
Our certified technicians arrive and conduct a comprehensive damage assessment using advanced detection equipment.
Your dedicated support manager is assigned and introduces themselves. They explain everything being done and answer all your questions in plain English.
We immediately begin mitigation to stop further damage - water extraction, board-up, emergency repairs, and equipment setup.
You see immediate action to protect your property. Your support manager keeps you informed of every step and explains the equipment being used.
We handle all insurance communications, file your claim, and provide comprehensive documentation to ensure maximum coverage.
You don't deal with insurance companies directly unless you want to. We handle all the paperwork, calls, and negotiations for you.
Continuous monitoring and drying using industrial equipment. Daily moisture readings ensure complete drying before restoration begins.
You receive daily updates from your support manager with moisture readings and progress photos. You always know exactly how the drying is progressing.
We create detailed restoration plans, order materials, and coordinate with insurance adjusters for final approval.
You're involved in all material and finish selections. Your support manager shows you samples and options, ensuring you get exactly what you want.
Full restoration including reconstruction, painting, flooring, and finishing work to return your property to pre-loss condition or better.
You can track progress through your online portal with photos updated daily. Your support manager coordinates everything so you don't have to manage multiple contractors.
Final walkthrough with you to ensure everything meets our high standards and your expectations. Project completion and warranty information.
You do a final walkthrough with your support manager. Nothing is considered complete until you're 100% satisfied. You receive all warranties and our commitment to ongoing support.
Complete transparency with 24/7 access to your restoration progress
Day 6 of 10 - Restoration Phase
Sarah Johnson
(208) 555-0123
Drywall installation completed in master bedroom
Today, 2:30 PM
Flooring materials delivered and inspected
Today, 10:15 AM
Electrical work scheduled for tomorrow morning
Yesterday, 4:45 PM
We've perfected this process through thousands of successful restorations
One person manages your entire project from start to finish. No confusion, no miscommunication, just personal service.
Real-time updates, daily photos, and full access to project progress. You're never left wondering what's happening.
We provide accurate timelines and stick to them. You'll know exactly when your restoration will be complete.
We handle all insurance communications, paperwork, and negotiations. You don't deal with adjusters unless you want to.
IICRC certified technicians with years of experience. We do the job right the first time with quality guarantees.
We understand this is your home and your life. We treat every project with the care and respect it deserves.
Start your stress-free restoration journey today with Boise's most trusted restoration company.